Ophelia Dress

Made-to-Measure:

All made-to-measure orders are subject to availability. In the event of fabric/color or accessories, alternative will be offered and once approved by customer(s), the order will be proceeded. Otherwise the customer(s) may cancel the order and claim full refund.

Made-to-measure items are not eligible for exchange or return.

Ready-to-Wear:

All ready-to-wear items are eligible for one time exchange/return providing the request made within 03 days after delivery receipt. The customer(s) will bear delivery or any other logistic cost involved.

Refundable/exchangeable items must be in their original packaging, unworn, with all tags intact when returning them. Items that are damaged/altered, washed or have been exposed to any kind of fragrance will not be accepted for return or exchange.

Following approval, refunds will be issued back to original used payment's method or store credit for the value of the returned item(s), excluding taxes, shipping, and other duties if.

How to submit request?

Alteration, exchange or refund request can be submitted to customer service through Whatsapp +971 50 9496216 or email info@mosammim.ae within Three days of delivery receipt. Alterations are chargeable as per the job required and please note any ready-to-wear item, once altered, can't be exchanged/refunded.

We highly appreciate your understanding and cooperation.